1. Background information:

1.1 Dacorum Heritage (DH) offers the following chargeable services and products, as laid out in the Charging Policy.

1.2 These can be separated into the following categories:

1.2.1 Sale of Publications

1.2.2 Engagement and Outreach activities

1.2.2.1 School Loan Boxes
1.2.2.2 Reminiscence Boxes`
1.2.2.3 Reminiscence session run by staff or volunteer
1.2.2.4 School Workshops
1.2.2.5 Community Workshops run by staff or volunteer
1.2.2.6 Talks
1.2.2.7 Museum Store Tours

1.2.3 Research and Enquiries

1.2.3.1 Photocopying
1.2.3.2 Scanningin JPEG format to a filesharing website or USB
1.2.3.3 Reproduction Rights: non-commercial and commercial
1.2.3.4 Permit for Self-Service Digital Photography Non-Flash
1.2.3.5 Research visits

1.2.4 Archaeological Deposition

The following outlines the refund and cancellation policy for these areas of work.

2. Sale of Publications

2.1 DH supplies publications via Sale or Return to organisations/business at cost price.

2.1.1 DH supplies the publications in good and saleable condition and upon payment of the invoice.
2.1.2 The purchaser agrees to maintain the stock in good and saleable condition.
2.1.3 The purchaser agrees to promote the stock for sale.
2.1.4 If, after a minimum of 6 months, the purchaser wishes to return any unsold stock, at their cost, which remains in good and saleable condition then they are to return the said stock with a refund invoice request. Once received, a refund for those items will be provided to the purchaser.
2.1.5 Stock which is not in good and saleable condition may not be returned for refund. Determination of condition is at the sole discretion of DH.

2.2 DH supplies publications via an online shop or at in person events to individuals at recommended retail price.

2.2.1 DH supplies publications in good and saleable condition upon payment.
2.2.2 Online, mail and telephone order customers have the right to cancel their order within 14 days of the order. They have a further 14 days from notification to return the goods at their own cost.
2.2.3 A refund of the cost of the publication only will be provided within 14 days of receiving the goods back. Postage and Packaging is non-refundable.

3. Engagement and Outreach activities

3.1 All engagement and outreach activities are payable upon invoice.

3.2 If DH is unable to deliver a service booked, then it is aimed for DH to provide the booker at least 48-hours’ notice. DH will then offer an alternative date or a refund.

3.3 The booker can cancel their booking up to 5 working days in advance of the activity or service start date, with the possibility to transfer the booking to another date or receive a refund.

3.4 For cancellations, by the booker, within 5 working days either an alternative date will be offered or a refund. DH reserves the right to retain a small administration fee of £5.

3.5 Where an organisation fails to collect a loan or reminiscence box during the period of the loan, at no fault of DH, then no refund will be provided. An alternative date may be offered at the discretion of DH.

4. Research and Enquiries

4.1 No refunds will be provided for research and enquiry services.

4.2 Where items are provided on faulty USB, a replacement USB will be provided.

5. Archaeological Deposition

5.1 No refunds will be provided for archaeological deposition